Feedback Portal



Service Name Particular Basic Pack Premium Pack Platinum Pack
Feedback Portal Services - - Platform for associates to express themselves by providing their feedback/suggestions on business performance and improvement ideas
- - Calls and emails entertained without any indifference
- - Response received regarding the feedback/suggestion communicated to the associate
- - Escalation of Queries to Level 2 & 3 by email
Mode of Query Resolution - - Calls
- - Emails
CRM - - Exclusive CRM Support with Caller Verification
- - Case Registration on CRM
- - Daily, Weekly and Monthly Reports from CRM
Outbound Connect - - Outbound calling done to associates to communicate the response